Standard shipping is free within the continental United States. We generally ship all items within 1 or 2 business days of receipt of an order. Customers in the United States can expect to receive their order 5 to 7 business days. We ship through U.S. Postal Service, and packages can be tracked through their website. Faster shipping is available if you would like to upgrade to another type of delivery service. Due to current regulations, we are able to deliver to all states except: Idaho, North Dakota, South Dakota, Ohio, and Nebraska.
If a package gets lost in transit (very rare, though it does happen), Verdania Fields will not be responsible if the tracking information says the package was “delivered” to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package and just forgot to tell you. You’d be surprised but this scenario happens fairly often.
Package Sent To Wrong Address:
If a package is sent to the wrong address and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery. If you notice that you input the incorrect address after placing the order, please contact us as soon as possible to correct the change. If your order is still awaiting shipment, we will make the change for you. When placing an order over the phone, we will read back the delivery address (and other information you provide) to make sure we have the correct information.
Product Defects & Damaged Packages:
Please contact us directly with any shipping questions. Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 48 hrs.
Log into your account to manage your subscription or to cancel at any time. Your subscription needs to be cancelled before the next renewal date. After the product has shipped, it is too late to cancel for that month. We will then cancel your shipment for the next month.
Your satisfaction is very important to us. If you are not completely happy with your product please call us at 855-203-5264 or email us at email@example.com with your Order Number and Full Name within 30 days of purchase and we will be happy to refund or exchange your purchase.